Head Of Major Incident & Incident Management

Capita

Belfast, United Kingdom
Competitive salary; not specified; not specified
Proven experience leading major incident management
Strong understanding of itil best practice
Expert-level experience with servicenow
This role offers the opportunity to shape the future of Major Incident and Incident Management in a complex technology environment

Job Summary

  • This role offers the opportunity to shape the future of Major Incident and Incident Management in a complex technology environment.
  • You will lead a specialist team and ensure the delivery of an ITIL-aligned framework supported by automation.
  • At Capita, you will be part of a collaborative team that values creativity, growth, and inclusion.

Matching Summary

This role offers the opportunity to shape the future of Major Incident and Incident Management in a complex technology environment.

Salary

Competitive salary; Not specified; Not specified

Skills & Requirements

Must-have

  • Proven experience leading Major Incident Management
  • Strong understanding of ITIL best practice
  • Expert-level experience with ServiceNow

Nice-to-have

  • Collaborative approach to teamwork
  • Continuous improvement mindset
  • Ability to influence stakeholders

Key Requirements

  • Experience managing teams in large-scale IT environments
  • Demonstrable experience using automation or AI
  • Ability to deliver clear communication during incidents

Work Rights

Not specified

Tailored Resume

Cover Letter