Product Administrator, Signpost Washington Programs

401

Remote, United States
Base: $35.00 - $43.00 ph; bonus/equity: not specif...
Fully remote
Zendesk support administration
Zendesk guide configuration
Next.js react frontend experience
The role supports the International Rescue Committee's mission to provide timely information and service navigation for immigrant and refugee communities in Washington State

Job Summary

  • The role supports the International Rescue Committee's mission to provide timely information and service navigation for immigrant and refugee communities in Washington State.
  • Primary responsibilities include managing Zendesk environments, performing system administration, and contributing to technical enhancements using Next.js and React technologies.
  • The position offers a comprehensive benefits package including medical insurance starting at $163 per month, dental coverage, and a 403b retirement plan with immediate matching.

Matching Summary

The role supports the International Rescue Committee's mission to provide timely information and service navigation for immigrant and refugee communities in Washington State.

Salary

Base: $35.00 - $43.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 403b matching, PTO

Skills & Requirements

Must-have

  • Zendesk Support administration
  • Zendesk Guide configuration
  • Next.js React frontend experience
  • HTML CSS JavaScript proficiency
  • Production system troubleshooting

Nice-to-have

  • PowerBI or Tableau data analysis
  • Version control workflow familiarity
  • Sprint-based development collaboration
  • Technical documentation writing
  • Multilingual community support

Key Requirements

  • Experience managing technical support queues
  • Hands-on Zendesk admin and configuration skills
  • Ability to modify existing codebases lightly

Work Rights

Not specified

Tailored Resume

Cover Letter