Customer Service Data & Digital Transformation Manager

Electrolux Group

Stockholm, Sweden
Not specified; not specified; comprehensive insura...
Hybrid
5+ years customer service experience
Order-to-cash process knowledge
Sap system proficiency
Electrolux Group is seeking a Customer Service Data & Digital Transformation Manager to lead data-driven initiatives in their EMEA Customer Service team. The role focuses on enhancing customer experience through digital transformation, automation, and data analytics while promoting a data-driven culture across various markets

Job Summary

  • The role involves leading data and digital transformation initiatives to accelerate Electrolux's growth through a customer-centric approach.
  • You will analyze complex data from multiple sources to identify trends and automate key stages of the customer journey.
  • Benefits include flexible work hours, partial hybrid work, discounts on products, and extensive learning opportunities.

Matching Summary

Match Score: 85

Electrolux Group is seeking a Customer Service Data & Digital Transformation Manager to lead data-driven initiatives in their EMEA Customer Service team. The role focuses on enhancing customer experience through digital transformation, automation, and data analytics while promoting a data-driven culture across various markets.

Salary

Not specified; Not specified; Comprehensive insurance policy, product discounts, learning opportunities

Skills & Requirements

Must-have

  • 5+ years Customer Service experience
  • Order-to-cash process knowledge
  • SAP system proficiency
  • Data-driven digital transformation leadership
  • Power BI working knowledge

Nice-to-have

  • Previous team or project leadership
  • Interest in data governance and AI
  • Change management and adoption skills
  • Cross-functional collaboration abilities

Key Requirements

  • 5+ years experience in Customer Service or Digital Transformation
  • Strong order-to-cash process knowledge
  • Experience with SAP systems
  • Proficiency in Excel and Office 365

Work Rights

Not specified

Tailored Resume

Cover Letter