Head Of Client Experience, Symmetry

Gusto, Inc.

Scottsdale, AZ, United States
Base: $181,000pyr - $211,000pyr; bonus/equity: com...
2-3 days onsite
10-15 years in b2b saas client experience
4+ years leading teams including managers
Proven history building ai-powered tools
Gusto is seeking a Head of Client Experience for its subsidiary, Symmetry, located in Scottsdale, AZ. The role involves leading a team to enhance client experiences through AI-driven solutions while maintaining a human touch, requiring a strong technical and leadership background in B2B SaaS environments

Job Summary

  • The role involves reimagining client experience in an AI-native world by defining and executing a vision for agentic-powered support.
  • This leadership position partners closely with the CEO to drive Symmetry's AI transformation while ensuring human empathy remains central to client interactions.
  • Candidates must demonstrate a technical builder mindset capable of using debuggers, log files, and API testing tools to enhance team efficiency.

Matching Summary

Match Score: 85

Gusto is seeking a Head of Client Experience for its subsidiary, Symmetry, located in Scottsdale, AZ. The role involves leading a team to enhance client experiences through AI-driven solutions while maintaining a human touch, requiring a strong technical and leadership background in B2B SaaS environments.

Salary

Base: $181,000/yr - $211,000/yr; Bonus/Equity: Competitive base pay, benefits, and equity (RSUs); Benefits: Not specified

Skills & Requirements

Must-have

  • 10-15 years in B2B SaaS client experience
  • 4+ years leading teams including managers
  • Proven history building AI-powered tools
  • Hands-on experience with AI development tools
  • Technical troubleshooting and log analysis skills

Nice-to-have

  • Background in Developer Relations or Solutions Engineering
  • Experience scaling companies beyond $100M revenue
  • Domain knowledge in payroll or tax compliance software

Key Requirements

  • 10-15+ years in client experience or technical support
  • 4+ years managing managers and organizational transformation
  • Demonstrated history of shipping AI-powered workflows

Work Rights

Not specified

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