Front Of House Team Leader

Dentsu Aegis Network

London, United Kingdom
Leading a team
Exceptional service delivery
Client experience enhancement
This role is responsible for the Front of House, hospitality, and client meeting room areas in our Head Office, managing a highly skilled and collaborative team

Job Summary

  • This role is responsible for the Front of House, hospitality, and client meeting room areas in our Head Office, managing a highly skilled and collaborative team.
  • You will be a senior ambassador for dentsu, leading by example and demonstrating the highest levels of service to enhance employee and client experience.
  • The role involves forward planning for staffing and resources, managing multiple reception desks, and ensuring the presentation and security of Front of House facilities.

Matching Summary

This role is responsible for the Front of House, hospitality, and client meeting room areas in our Head Office, managing a highly skilled and collaborative team.

Skills & Requirements

Must-have

  • Leading a team
  • Exceptional service delivery
  • Client experience enhancement
  • Front of House operations
  • Hospitality services
  • Meeting room management

Nice-to-have

  • Positive can-do attitude
  • Willingness to help
  • Proactive multi-tasking
  • Innovation in service
  • Seamless client journey focus

Key Requirements

  • Management background in front of house/reception/hospitality/concierge
  • Corporate, luxury hotel, or high-end retail experience
  • Experience in leading and inspiring a team
  • Strong IT skills (Outlook, MS Office, Engage)
  • First Aider/Fire Marshal (Desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter