Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards
Job Summary
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Matching Summary
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Skills & Requirements
Must-have
Superior guest service
Front desk operations management
Guest and associate relations
Financial standards compliance
Quality Assurance standards
Nice-to-have
Innovation and growth focus
Exceptional guest experiences
Inclusive team environment
Key Requirements
College degree preferred or equivalent training/experience
Valid driver’s license
CPR certification, or to be obtained within 6 month of hire
Two to three years of management experience
Three to five years hospitality customer service experience