Base: $22.50; bonus/equity: not specified; benefit...
Part-time (specific work mode not specified)
Excellent customer service
Telephone etiquette
Guest check-in and out
Ninety Acres is seeking a part-time Front Office Agent to enhance guest experiences through exceptional customer service and personalized interactions. The ideal candidate will have prior experience in hotel operations and customer service, with a strong focus on communication and relationship-building
Job Summary
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.
This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
Matching Summary
Match Score: 85
Ninety Acres is seeking a part-time Front Office Agent to enhance guest experiences through exceptional customer service and personalized interactions. The ideal candidate will have prior experience in hotel operations and customer service, with a strong focus on communication and relationship-building.
Salary
Base: $22.50; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Excellent customer service
Telephone etiquette
Guest check-in and out
Billing and invoicing
Hotel services knowledge
Local area knowledge
Nice-to-have
Creating unique guest memories
Professional guest relationships
Problem-solving guest opportunities
Exceeding guest expectations
Key Requirements
High School Diploma or equivalent
Bachelor’s Degree preferred
Minimum of two years’ experience in hotel operations
Minimum of two years’ experience in customer service
Basic math skills
Advanced skills in Word, Excel, PowerPoint, and Outlook