Senior Onboarding Success Manager, TWC

Atlassian

London, United Kingdom
Not specified; not specified; health + wellbeing r...
Remote
Enterprise customer relationship management
Saas adoption and value realization
Executive stakeholder engagement
This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor through key journey milestones

Job Summary

  • This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor through key journey milestones.
  • The team is value-driven and passionate about helping customers achieve transformational outcomes using Atlassian's software solutions.
  • Atlassian offers extensive benefits including health resources, paid volunteer days, and flexible work arrangements across offices or remote locations.

Matching Summary

This role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor through key journey milestones.

Salary

Not specified; Not specified; Health and wellbeing resources, paid volunteer days

Skills & Requirements

Must-have

  • Enterprise customer relationship management
  • SaaS adoption and value realization
  • Executive stakeholder engagement
  • Gainsight CRM experience
  • Jira and Confluence knowledge

Nice-to-have

  • Predictive risk identification skills
  • Webinar and office hours facilitation
  • Cross-functional collaboration mindset
  • Continuous learning in fast-paced environment

Key Requirements

  • Proven experience in Customer Success or Account Management
  • Track record managing enterprise SaaS relationships
  • Experience with Gainsight or similar CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter