Merchant Back Office Support

Absa Group

Not specified
Card scheme experience
Reconciliation of high-volume transactions
Gl suspense account knowledge
Absa Group is seeking a Merchant Back Office Support professional to enhance merchant operations by managing onboarding, documentation, and transaction monitoring. The role emphasizes accuracy and compliance while providing excellent customer service to merchants and supporting the card acquiring team

Job Summary

  • The role empowers Africa's future by ensuring accuracy and compliance in merchant operations for a leading African banking group.
  • Responsibilities include preparing weekly and monthly reconciliations, handling merchant queries within 24 hours, and managing chargeback disputes.
  • Candidates must possess solid accounting knowledge and the ability to work under tight settlement deadlines while maintaining strict risk procedures.

Matching Summary

Match Score: 85

Absa Group is seeking a Merchant Back Office Support professional to enhance merchant operations by managing onboarding, documentation, and transaction monitoring. The role emphasizes accuracy and compliance while providing excellent customer service to merchants and supporting the card acquiring team.

Skills & Requirements

Must-have

  • Card scheme experience
  • Reconciliation of high-volume transactions
  • GL suspense account knowledge
  • Excel proficiency with macros
  • Risk management compliance

Nice-to-have

  • Root cause analysis skills
  • POS terminal troubleshooting
  • Project management in cards space
  • Team coaching abilities
  • Strong analytical problem-solving

Key Requirements

  • Bachelor's degree in Finance, Accounting, or Business
  • 1-3 years experience in card operations
  • FETC in Business, Commerce, and Management Studies
  • Experience in bank or fintech environment preferred

Work Rights

Not specified

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