Front Desk Agent | Lebanon Townplace Suites

Shaner Hotels

Lebanon, PA, US
On-site
Flexible schedule including weekends and holidays
Process all check-ins and check-outs
Adhere to payment and cash handling policies
Shaner Hotels is seeking a Front Desk Agent for their Lebanon Townplace Suites location in Pennsylvania. The role involves providing excellent guest service, managing check-ins and check-outs, and handling guest complaints with a focus on satisfaction

Job Summary

  • The role requires availability for a flexible schedule that includes weekends, holidays, and varied shifts.
  • Employees must handle guest complaints effectively to ensure guest satisfaction while processing payments according to established policies.
  • The position involves resolving discrepancies on the room status report with the Housekeeping department.

Matching Summary

Match Score: 75

Shaner Hotels is seeking a Front Desk Agent for their Lebanon Townplace Suites location in Pennsylvania. The role involves providing excellent guest service, managing check-ins and check-outs, and handling guest complaints with a focus on satisfaction.

Skills & Requirements

Must-have

  • Flexible schedule including weekends and holidays
  • Process all check-ins and check-outs
  • Adhere to payment and cash handling policies

Nice-to-have

  • Previous hotel experience preferred
  • Bilingual English/Spanish skills
  • Knowledge of local activities and attractions

Key Requirements

  • High school graduate or equivalent
  • Minimum one year customer service experience
  • Ability to communicate with guests and management

Work Rights

Not specified

Tailored Resume

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