Coordinator Customer Support – Frontline

Beckman Coulter Diagnostics

Brea, CA, United States
Base: $22.00 - $30.00; bonus/equity: eligible for ...
On-site
Professionalism in customer interactions
Accurate product information
Efficient order processing
Beckman Coulter Diagnostics is seeking a Customer Support Coordinator to enhance the customer experience through effective communication and precise order management. The role requires on-site work in Brea, CA, and entails responsibilities in customer interactions, issue resolution, and maintaining a high level of service

Job Summary

  • Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience.
  • Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction.
  • Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction.

Matching Summary

Match Score: 80

Beckman Coulter Diagnostics is seeking a Customer Support Coordinator to enhance the customer experience through effective communication and precise order management. The role requires on-site work in Brea, CA, and entails responsibilities in customer interactions, issue resolution, and maintaining a high level of service.

Salary

Base: $22.00 - $30.00; Bonus/Equity: eligible for bonus/incentive pay; Benefits: comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • Professionalism in customer interactions
  • Accurate product information
  • Efficient order processing
  • Timely issue resolution
  • Clear and proactive communication

Nice-to-have

  • Culture of belonging
  • Continuous improvement mindset
  • Harnessing Danaher Business System

Key Requirements

  • High school diploma or GED
  • 2+ years' experience in Customer Service
  • Proficient written and verbal communication skills in English
  • Reasoning skills
  • Critical thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter