Customer Service Representative - Lhb

881

Continental United States (excluding Alaska, New York, California, Hawaii)
Base: $20.00-$22.00 ph; bonus/equity: eligible for...
**
High school diploma or ged equivalent
Minimum 1 year customer service experience
Ability to navigate multiple system screens
** Luminare Health is seeking a Customer Service Representative to provide high-quality service in a remote setting, answering inquiries related to benefits, claims, and eligibility. The ideal candidate should have at least one year of customer service experience and exceptional communication skills, with a flexible work schedule that includes rotating weekend shifts. **

Job Summary

  • The role involves providing quality service by responding to telephonic, written, and electronic inquiries regarding benefits, eligibility, and claim status.
  • Employees are empowered with curated development plans that foster growth and promote rewarding careers within a purpose-driven company.
  • This is a 100% remote position requiring a private workspace and reliable internet, with a pay range of $20.00-$22.00 per hour plus an annual bonus incentive.

Matching Summary

Match Score: 75

** Luminare Health is seeking a Customer Service Representative to provide high-quality service in a remote setting, answering inquiries related to benefits, claims, and eligibility. The ideal candidate should have at least one year of customer service experience and exceptional communication skills, with a flexible work schedule that includes rotating weekend shifts. **

Salary

Base: $20.00-$22.00 per hour; Bonus/Equity: Eligible for annual bonus incentive; Benefits: Robust total rewards package including health, 401(k), PTO, and tuition reimbursement

Skills & Requirements

Must-have

  • High School diploma or GED equivalent
  • Minimum 1 year customer service experience
  • Ability to navigate multiple system screens
  • Strong verbal and written communication skills
  • Private dedicated workspace with high-speed internet

Nice-to-have

  • Prior fast-paced call center experience
  • Knowledge of medical terminology and coding
  • Experience with self-funded insurance or TPA
  • Familiarity with Summary Plan Documents
  • Adaptability to process improvement

Key Requirements

  • High School diploma or GED
  • 1 year previous customer service experience
  • Must reside in continental US excluding specific states
  • Complete employer-verified I-9 documentation
  • No sponsorship available

Work Rights

Must be able to complete employer-verified I-9 documentation

Tailored Resume

Cover Letter