Director, Client Tech Svcs

UW-Stout

Menomonie, WI, US
Base: $75,000-$87,000; bonus/equity: not specified...
Direct supervision of at least 2.0 fte employees
Fundamental knowledge of artificial intelligence concepts
Experience troubleshooting client technology issues
The role involves directing strategic information technology planning initiatives and establishing objectives for the Client Technology Services department to ensure effective resource utilization

Job Summary

  • The role involves directing strategic information technology planning initiatives and establishing objectives for the Client Technology Services department to ensure effective resource utilization.
  • The incumbent will serve as a subject matter expert on the ITSM platform, guiding configuration, automation, and continuous improvement to support evolving service delivery needs.
  • This position offers a competitive salary range of $75,000-$87,000 along with an excellent benefits package including participation in the Wisconsin State retirement plan.

Matching Summary

The role involves directing strategic information technology planning initiatives and establishing objectives for the Client Technology Services department to ensure effective resource utilization.

Salary

Base: $75,000-$87,000; Bonus/Equity: Not specified; Benefits: Wisconsin State retirement plan included

Skills & Requirements

Must-have

  • Direct supervision of at least 2.0 FTE employees
  • Fundamental knowledge of Artificial Intelligence concepts
  • Experience troubleshooting client technology issues
  • Demonstrated knowledge of Mac and Windows endpoint technologies
  • Strong analytical and problem-solving skills

Nice-to-have

  • K12 or higher education experience
  • ITIL service management certification
  • Experience managing senior help desk teams
  • Vendor relationship and procurement experience
  • Ability to communicate with varying technical skill levels

Key Requirements

  • Associate degree or equivalent experience
  • 2 years' experience with management and supervision
  • Demonstrated knowledge of endpoint technologies including Mac and Windows devices

Work Rights

Not specified

Tailored Resume

Cover Letter