V104 - Client Engagement Intake Specialist

Job Duck

Remote, United States
Monthly: $1,142 - $1,220 usd; bonus/equity: not sp...
Fully remote
1-2 years intake or customer service experience
Background in sales required
Excellent english and spanish communication skills
This role serves as the first point of contact for prospective clients, managing inbound and outbound calls to schedule consultations efficiently

Job Summary

  • This role serves as the first point of contact for prospective clients, managing inbound and outbound calls to schedule consultations efficiently.
  • The position requires a confident individual who can handle sensitive conversations with empathy while maintaining a calm demeanor under pressure.
  • Candidates must be fluent in both English and Spanish to effectively communicate with a diverse client base in a remote setting.

Matching Summary

This role serves as the first point of contact for prospective clients, managing inbound and outbound calls to schedule consultations efficiently.

Salary

Monthly: $1,142 - $1,220 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 1-2 years intake or customer service experience
  • Background in sales required
  • Excellent English and Spanish communication skills
  • Experience with CRM systems preferred
  • Ability to handle high-volume call activity

Nice-to-have

  • Prior experience in Family Law or Personal Injury
  • Comfortable handling payment-related conversations
  • Strong rapport-building and client-facing abilities
  • Empathy and emotional intelligence
  • Sales mindset with service-oriented approach

Key Requirements

  • 1-2 years of experience in intake specialist or customer service roles
  • Required background in sales
  • Fluency in English and Spanish
  • Prior experience using CRM systems highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter