Service Transition Manager

Freshfields Bruckhaus Deringer

Manchester, United Kingdom
Service design and transition framework
It service management processes
Itsm toolsets (ideally servicenow)
The Service Transition Manager is responsible for managing and coordinating all Service Design and Transition activities to deliver assigned projects from idea to live delivery

Job Summary

  • The Service Transition Manager is responsible for managing and coordinating all Service Design and Transition activities to deliver assigned projects from idea to live delivery.
  • This role reports into the service management and Technology Services function responsible for IT service delivery to the firm.
  • Freshfields is an equal opportunities employer welcoming applications from all suitably qualified individuals regardless of background.

Matching Summary

The Service Transition Manager is responsible for managing and coordinating all Service Design and Transition activities to deliver assigned projects from idea to live delivery.

Skills & Requirements

Must-have

  • Service Design and Transition framework
  • IT Service Management processes
  • ITSM toolsets (ideally ServiceNow)
  • Major Incident Management experience
  • Supplier and vendor management
  • Service Transition planning and delivery

Nice-to-have

  • Process improvement skills
  • Customer Insight practices
  • Strong communication and facilitation
  • Collaborative and accountable work style
  • Ability to translate analysis into insights
  • Matrix management experience
  • Empathetic customer perspective

Key Requirements

  • Strong ITIL experience (Foundation minimum)
  • Experience with Service Management principles
  • Experience holding supplier/service reviews
  • Right to work in the UK
  • Experience in major incident management

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter