Lead Customer Service Representative

Destination Pet LLC

Wescott Acres Luxury Pet Resort, Unknown, US
Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
High school diploma or equivalent
Evenings weekends holidays availability
The role involves leading a team of Customer Service Representatives while managing front desk operations at a luxury pet resort

Job Summary

  • The role involves leading a team of Customer Service Representatives while managing front desk operations at a luxury pet resort.
  • Employees must be available for evenings, weekends, and holidays as pets do not take days off.
  • Benefits include medical, dental, vision, mental health coverage, 401K match, and discounted pet insurance.

Matching Summary

The role involves leading a team of Customer Service Representatives while managing front desk operations at a luxury pet resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Evenings weekends holidays availability
  • Lift 40 lbs regularly
  • Multi-line phone system proficiency

Nice-to-have

  • Previous training or mentoring experience
  • Passion for pets and animal welfare
  • Ability to handle escalated issues
  • Retail or hospitality background
  • Team-oriented collaborative mindset

Key Requirements

  • High school diploma or equivalent required
  • 1+ year in customer service role required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter