Wholesale Service Desk Advisor

Yorkshire Water Services Ltd

Bradford, United Kingdom
Base: £26,041 - £32,043 py; bonus/equity: annual i...
On-site
Outstanding communication and interpersonal skills
Proven customer service experience
Ability to work on own initiative and as part of a team
You will support Non-Household (NHH) Retailers and stakeholders with service requests such as meter testing, meter installations, verification of supply, Trade effluent consent applications, disconnections and reconnections

Job Summary

  • You will support Non-Household (NHH) Retailers and stakeholders with service requests such as meter testing, meter installations, verification of supply, Trade effluent consent applications, disconnections and reconnections.
  • This is a vital customer service role, as you will be the first point of contact for Retailers and stakeholders contacting the business.
  • We offer a salary from £26,041 - £32,043 per annum depending on experience, an annual incentive related bonus, and an attractive pension scheme.

Matching Summary

You will support Non-Household (NHH) Retailers and stakeholders with service requests such as meter testing, meter installations, verification of supply, Trade effluent consent applications, disconnections and reconnections.

Salary

Base: £26,041 - £32,043 per annum; Bonus/Equity: Annual incentive related bonus (£1000 maximum); Benefits: Attractive pension scheme, 25 days annual leave plus bank holidays plus wellness day, life assurance, health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover, retail savings scheme, online GP service, cycle to work scheme, gym membership discounts

Skills & Requirements

Must-have

  • Outstanding communication and interpersonal skills
  • Proven customer service experience
  • Ability to work on own initiative and as part of a team
  • Experience with Microsoft Office Suite
  • Handle day to day queries and applications
  • Liaise with office and field-based colleagues

Nice-to-have

  • Empathetic attitude with customers
  • Develop and maintain effective relationships
  • Flexibility to work between different work streams

Key Requirements

  • Experience in delivering excellent customer service
  • Experience using Microsoft Office systems
  • Full time, 37 hours per week

Work Rights

Not specified

Tailored Resume

Cover Letter