This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities
Job Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Responsibilities include managing teams, site operations, service contracts, sourcing, procurement, and financial decisions to achieve operational excellence while ensuring safe working practices.
The role serves as the primary liaison between the SEA client and the JLL Workplace team, supporting account initiatives by ensuring consistent implementation of operational excellence and service delivery.
Matching Summary
This role oversees the end-to-end occupant and guest experience within the assigned portfolio of Singapore and Kuala Lumpur, prioritizing human-centric, engagement-focused activities.
Skills & Requirements
Must-have
End-to-end occupant and guest experience
Human-centric, engagement-focused activities
Manage site operations and service contracts
Financial decisions for operational excellence
Liaison between client and JLL Workplace team
Foster engagement with service partners and landlords
Nice-to-have
Leverage technology and digital platforms
Create spaces for collaboration and community
Proactive & professional approach to customer service
Natural hospitality-oriented communication acumen
Capacity to deal with ambiguity and solve complex problems
Key Requirements
Minimum 8 years in facility management or hospitality
Excellent verbal and written communication skills
Strong analytical, organization and administration skills
Ability to adapt in a fast-paced working environment