$122,000-$253,000; not specified; medical, vision ...
Tier 2 and tier 3 support
Advanced technical troubleshooting
Root cause analysis
This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence
Job Summary
This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence.
Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays and additional insurances.
Matching Summary
This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence.
Salary
$122,000-$253,000; Not specified; Medical, vision and dental insurance, 401k plan, PTO, Holidays and additional insurances
Skills & Requirements
Must-have
Tier 2 and Tier 3 support
Advanced technical troubleshooting
Root cause analysis
Mission-critical systems support
Technical documentation development
Nice-to-have
Leading by example
Continuous service improvement
User training and knowledge transfer
Collaboration and teamwork
Key Requirements
10+ years of relevant technical support experience