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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experience with telecommunications services. Ideal candidates should have strong technical knowledge of telecommunications technologies and experience in operational environments, along with excellent communication and stakeholder engagement skills.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experience with telecommunications services. Ideal candidates should have strong technical knowledge of telecommunications technologies and experience in operational environments, along with excellent communication and stakeholder engagement skills.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational experience
Case or account management experience
Shift rotation availability 7am to 7pm
Nice-to-have
Strong stakeholder engagement skills
Customer empathy and communication
Process improvement mindset
Flexible working arrangements
Inclusive workplace culture
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment