The manager provides leadership to a geographically dispersed team enhancing service delivery, budget management, and security administration for the global end-user computing environment
Job Summary
The manager provides leadership to a geographically dispersed team enhancing service delivery, budget management, and security administration for the global end-user computing environment.
They lead multiple teams managing user security administration, hardware/software deployment, IS support, and security operations while partnering with technology leaders globally.
They are responsible for executing operational controls, managing vendor relationships, and driving continuous improvement in IT service management processes.
Matching Summary
The manager provides leadership to a geographically dispersed team enhancing service delivery, budget management, and security administration for the global end-user computing environment.
Skills & Requirements
Must-have
Global service desk management
End-user computing environment support
IT service management processes
Vendor relationship management
Security operations management
Budget and resource allocation
Nice-to-have
Team engagement and inclusive culture
Cross-functional collaboration
Continuous operational improvement
Coaching and talent development
Key Requirements
Bachelor's or master's degree or equivalent experience
Minimum 5 years functional experience
Experience managing teams with multiple direct reports
ITIL v3 certification or similar preferred
Working knowledge of IS/IT applications and controls