Production Support Engineer - Vice President

Citi Handlowy

**
12-15 years progressive experience in application support
Unix/linux and windows server environment administration
Proficiency in relational databases like oracle or sql server
** Citi Handlowy is seeking a Production Support Engineer at the Vice President level, responsible for managing application support teams and ensuring the stability and availability of critical business applications. The ideal candidate should have extensive experience in application support, strong technical skills, and the ability to lead teams while fostering effective communication across various stakeholders. **

Job Summary

  • The role requires managing one or more apps support teams while providing technical oversight across systems and applications at a global enterprise level.
  • Candidates must demonstrate the ability to handle incidents, problems, and changes calmly and analytically during major incidents on critical systems.
  • The position involves sharing responsibility for budget management, resource planning, and ensuring compliance with audit and regulatory standards within Citigroup.

Matching Summary

Match Score: 75

** Citi Handlowy is seeking a Production Support Engineer at the Vice President level, responsible for managing application support teams and ensuring the stability and availability of critical business applications. The ideal candidate should have extensive experience in application support, strong technical skills, and the ability to lead teams while fostering effective communication across various stakeholders. **

Skills & Requirements

Must-have

  • 12-15 years progressive experience in Application Support
  • UNIX/Linux and Windows server environment administration
  • Proficiency in relational databases like Oracle or SQL Server
  • Strong scripting skills in Python or JavaScript for automation
  • Experience with IT monitoring tools such as Splunk or Geneos
  • Hands-on experience with deployment tools like uDeploy or Harness
  • Proven ability to manage people, budget, and resource planning

Nice-to-have

  • Knowledge of RPA tools like Automation Anywhere or Appian
  • Experience with cloud platforms AWS, Azure, or GCP
  • Familiarity with microservices and containerization architectures
  • Understanding of WebSphere Application Server architecture
  • Certifications in RPA tools or core technologies
  • Experience supporting banking applications and infrastructure
  • Exposure to Business Objects reporting tools

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 12-15 years of progressive experience in Application Support
  • Experience with ServiceNow or Jira for ITSM processes
  • Solid understanding of networking concepts including TCP/IP and DNS
  • Ability to perform root cause analysis and drive issues to closure

Work Rights

Not specified

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