Front Office Gro 前厅宾客关系主任

Four Seasons Hotels & Resorts

Hangzhou, China
Exceptional guest experience
Highest level of hospitality
Responding to guest requests
The Front Office GRO welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure

Job Summary

  • The Front Office GRO welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure.
  • This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
  • Four Seasons provides an unrivalled experience of China’s timeless beauty with personalised hospitality.

Matching Summary

The Front Office GRO welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure.

Skills & Requirements

Must-have

  • Exceptional guest experience
  • Highest level of hospitality
  • Responding to guest requests
  • Resolving guest complaints
  • Mandarin speaking required

Nice-to-have

  • Cross cultural sensitivity
  • Customer service orientation
  • Guest centricity
  • Personalized recommendations

Key Requirements

  • One year luxury hotel experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Mandarin speaking

Work Rights

Not specified

Tailored Resume

Cover Letter