Guest Services Manager - Worldmark Mission Valley Resort
Travel + Leisure Co. International
Base: $75,000 - $82,000 py; bonus/equity: not spec...
2 to 3 years management experience at hotel or resort
3 to 5 years hospitality customer service experience
Strong leadership and coaching capabilities
The Guest Services Manager will lead the department to achieve the highest quality guest experience while ensuring compliance with quality and financial standards
Job Summary
The Guest Services Manager will lead the department to achieve the highest quality guest experience while ensuring compliance with quality and financial standards.
This role is responsible for hiring, training, and developing associates through incentives and tailored training plans to maximize productivity.
Travel + Leisure Co. offers comprehensive health benefits, a 401k with employer match, and a competitive salary range starting at $75,000.
Matching Summary
The Guest Services Manager will lead the department to achieve the highest quality guest experience while ensuring compliance with quality and financial standards.
Salary
Base: $75,000 - $82,000 per year; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k match, Paid Time Off (eligibility varies)
Skills & Requirements
Must-have
2 to 3 years management experience at hotel or resort
3 to 5 years hospitality customer service experience
Strong leadership and coaching capabilities
Understanding of resort financials
Microsoft Excel, Word, Outlook proficiency
Nice-to-have
Ability to foster positive owner relations
Experience with internal audit processes
Innovative approach to guest experiences
Commitment to safety and loss prevention standards