Customer Satisfaction Supervisor

Priority Honda Roanoke / Lithia & Driveway

Addison, TX, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed in-office based on location)
3-5+ years of customer service leadership
Strong client-facing and communication skills
Manage team hiring and performance
Priority Honda Roanoke is seeking a Customer Satisfaction Supervisor to lead and inspire a team in delivering exceptional post-purchase customer experiences. The ideal candidate will have significant customer service leadership experience and a proven ability to optimize processes and drive continuous improvement. This position offers a competitive salary and a comprehensive benefits package

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post purchasing process.
  • This role involves directly managing a team of representatives including hiring, performance management, and problem resolution to ensure high employee retention.
  • The company offers best-in-class industry benefits including competitive pay, medical/dental/vision plans, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Priority Honda Roanoke is seeking a Customer Satisfaction Supervisor to lead and inspire a team in delivering exceptional post-purchase customer experiences. The ideal candidate will have significant customer service leadership experience and a proven ability to optimize processes and drive continuous improvement. This position offers a competitive salary and a comprehensive benefits package.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 3-5+ years of Customer Service Leadership
  • Strong client-facing and communication skills
  • Manage team hiring and performance
  • Resolve customer escalations
  • Analyze customer service performance metrics

Nice-to-have

  • Sense of urgency
  • Strategic big picture thinking
  • Continuous process optimization
  • High employee retention focus
  • Data integrity management across systems

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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