F&b And Guest Services Manager

JL

Kuala Lumpur, Malaysia
Onsite
Food and beverage management
Customer service program management
Contract and operator management
JLL is seeking a Food & Beverage and Guest Services Manager for a premium office tower in Kuala Lumpur, responsible for managing customer service programs, catering operations, and tenant engagement. The ideal candidate should have at least five years of experience in guest management within the hospitality industry, with a strong focus on customer satisfaction and operational efficiency

Job Summary

  • The Food & Beverage and Guest Services Manager is responsible for managing catering contracts, customer service programs, and front of house staff to deliver a five-star hospitality experience in a premium office tower.
  • The role involves coordinating tenant engagement, event planning, contract administration, sustainability initiatives, and ensuring operational efficiency and profitability of the food and beverage operator.
  • JLL offers an inclusive and entrepreneurial work environment with career advancement opportunities, competitive pay, and a comprehensive benefits package.

Matching Summary

Match Score: 85

JLL is seeking a Food & Beverage and Guest Services Manager for a premium office tower in Kuala Lumpur, responsible for managing customer service programs, catering operations, and tenant engagement. The ideal candidate should have at least five years of experience in guest management within the hospitality industry, with a strong focus on customer satisfaction and operational efficiency.

Skills & Requirements

Must-have

  • Food and beverage management
  • Customer service program management
  • Contract and operator management
  • Event planning and coordination
  • Team management and training
  • Budget and forecasting assistance
  • Sustainability and waste management

Nice-to-have

  • Strong interpersonal communication
  • Ability to foster team collaboration
  • Lateral thinking and innovation
  • Professional appearance and composure
  • Excellent computer skills

Key Requirements

  • 5 years guest management experience
  • Background in food and beverage management
  • Tertiary certificate or degree advantageous
  • Excellent customer service ethic
  • Proficient in MS Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter