Technical Support Analyst Ii/sr

CSG Forte

Bangalore, IN
Fully remote
4-8 years software industry experience
Singleview platform familiarity
Unix and shell scripting skills
This role provides Level 2 support to customers, resolving technical issues in live production environments

Job Summary

  • This role provides Level 2 support to customers, resolving technical issues in live production environments.
  • Candidates must be available for shift work including early mornings, late evenings, nights, and occasional weekends or holidays.
  • The position requires strong communication skills and the ability to drive issue resolution with minimal supervision.

Matching Summary

This role provides Level 2 support to customers, resolving technical issues in live production environments.

Skills & Requirements

Must-have

  • 4-8 years software industry experience
  • SingleView platform familiarity
  • UNIX and Shell Scripting skills
  • Network management and troubleshooting
  • Shift work and 24/7 on-call availability

Nice-to-have

  • Telecommunications industry background
  • ITIL accreditation preferred
  • Proactive can-do attitude
  • International telecom regulations knowledge
  • BI and data warehousing principles

Key Requirements

  • Technical Graduation in IT, CS, or Engineering
  • 4-8 years of relevant work experience
  • Mandatory SingleView platform familiarity

Work Rights

Not specified

Tailored Resume

Cover Letter