This role provides onsite management and leadership for Life Administration operations delivered by CTC, ensuring stable execution and continuous improvement
Job Summary
This role provides onsite management and leadership for Life Administration operations delivered by CTC, ensuring stable execution and continuous improvement.
The manager is accountable for meeting service level agreements, managing operational risks, and embedding Hong Kong standards within offshore execution.
The position involves coaching and developing the Life Administration team to build functional capability and team stability.
Matching Summary
This role provides onsite management and leadership for Life Administration operations delivered by CTC, ensuring stable execution and continuous improvement.
Skills & Requirements
Must-have
Life Administration operations management
Policy servicing and premium handling
Operational controls and AML compliance
SLA and turnaround time management
Team leadership and people management
Nice-to-have
Process improvement and workflow optimization
Cross-border operational governance
Analytical skills for operational issue identification
Key Requirements
University graduate
Experience in life insurance operations or policy administration