Connect And Assure Specialist

793

Shift-based work (7:00 am to 7:00 pm)
Telecommunications technical knowledge fttn fttc fttp hfc
Tier 2 troubleshooting capability
Business customer order and incident management
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance the customer experience with nbn services. The ideal candidate will possess strong telecommunications knowledge and experience in customer support within an operational environment

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure a strong customer experience with nbn services.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance the customer experience with nbn services. The ideal candidate will possess strong telecommunications knowledge and experience in customer support within an operational environment.

Skills & Requirements

Must-have

  • Telecommunications technical knowledge FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • Business customer order and incident management
  • Stakeholder communication and engagement
  • Shift rotation availability 7am to 7pm

Nice-to-have

  • Customer empathy and organizational skills
  • Experience in operational environments
  • Case or account management background
  • Continuous improvement mindset
  • Strong decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • No cover letter or selection criteria required

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter