Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
**
2 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The ideal candidate should possess experience in SaaS enterprise software support and have a basic understanding of programming and SQL, while embracing Workday's culture of integrity, empathy, and collaboration. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
  • Candidates must be able to collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
  • The position requires participation in rostered shifts as part of a 24/7 Global Support schedule to ensure continuous coverage for customers worldwide.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst for its Customer Support team in Warsaw, Poland. The ideal candidate should possess experience in SaaS enterprise software support and have a basic understanding of programming and SQL, while embracing Workday's culture of integrity, empathy, and collaboration. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs

Skills & Requirements

Must-have

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Previous experience with SOAP, WSDL, XML integrations
  • Experience performing in-depth log analysis
  • Experience with health monitoring tools
  • Demonstrable ability to support HCM or Talent solutions
  • Resilience when faced with tight resolution timeframes

Key Requirements

  • 2 years of experience with SaaS Enterprise software
  • Support or implementation experience with HCM, Talent Acquisition, or Talent solutions
  • Ability to engage and coordinate multiple teams for critical issue resolution

Work Rights

Not specified

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