Senior Associate Customer Success Manager - Paradox

Towercareers

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through mobile, chat, and text message-driven experiences.
  • Workday offers a flexible work approach combining in-person and remote time, enabling teams to deepen connections and maintain a strong community while doing their best work.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience
  • technical support expertise
  • customer satisfaction management
  • product training and configuration
  • multitasking and project management

Nice-to-have

  • critical thinking and problem solving
  • strong written and verbal communication
  • collaborative team player
  • flexible work environment
  • empathy and integrity

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organization
  • customer satisfaction management skills
  • excellent technology skills
  • strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter