Director - Homeowner Insights

Onward Home Mortgage LLC

Not specified; not specified; medical, dental, vis...
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Stratmor and j.d. power survey expertise
Voc analytics and customer experience measurement
Power bi tableau or looker visualization skills
** Onward Home Mortgage LLC is seeking a Director of Homeowner Insights to lead customer insights initiatives, translating homeowner data into actionable strategies to enhance the customer experience. The ideal candidate will possess extensive experience in customer insights, analytics, and visualization tools, with a strong focus on collaboration across various business units. **

Job Summary

  • The Director of Homeowner Insights plays a critical role in bringing the voice of the homeowner to life across the organization by synthesizing data from STRATMOR, J.D. Power, and internal channels.
  • This leader manages the day-to-day execution of survey data ingestion, quality assurance, reporting, and insight development while partnering with Customer Experience, Originations, and Digital teams.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid parental leave to support employee wellbeing.

Matching Summary

Match Score: 75

** Onward Home Mortgage LLC is seeking a Director of Homeowner Insights to lead customer insights initiatives, translating homeowner data into actionable strategies to enhance the customer experience. The ideal candidate will possess extensive experience in customer insights, analytics, and visualization tools, with a strong focus on collaboration across various business units. **

Salary

Not specified; Not specified; Medical, dental, vision insurance; 401(k) with employer match; Paid Maternity Leave/Parental Bonding Leave; Tuition & Certification reimbursement

Skills & Requirements

Must-have

  • STRATMOR and J.D. Power survey expertise
  • VOC analytics and customer experience measurement
  • Power BI Tableau or Looker visualization skills
  • Root cause analysis and benchmarking capabilities
  • Cross-functional stakeholder partnership experience

Nice-to-have

  • Strong storytelling and narrative development skills
  • Experience in regulated mortgage lifecycle environments
  • Ability to drive closed-loop action planning
  • High learning agility and adaptability
  • Expertise in digital telemetry integration

Key Requirements

  • Bachelor's degree in Business, Analytics, Statistics, Marketing, Economics, or related field
  • 8+ years of experience in customer insights, VOC, analytics, or CX measurement
  • Experience with STRATMOR, J.D. Power, or mortgage lifecycle insights preferred

Work Rights

Not specified

Tailored Resume

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