The Field Service Specialist acts as the primary GEHC Services face to the customer and drives customer satisfaction through Service Excellence
Job Summary
The Field Service Specialist acts as the primary GEHC Services face to the customer and drives customer satisfaction through Service Excellence.
This role involves performing advanced troubleshooting, repair, installation, and maintenance on customer equipment while leading and coaching less experienced engineers.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation in a culture that fosters care, collaboration and support.
Matching Summary
The Field Service Specialist acts as the primary GEHC Services face to the customer and drives customer satisfaction through Service Excellence.
Skills & Requirements
Must-have
Advanced troubleshooting and repair
Installation and validation of equipment
Customer issue ownership and resolution
Technical expert for escalations
Valid Driver’s License required
On-call and after-hours availability
Nice-to-have
Coaching and mentoring team members
Leading team and modality meetings
Ability to lift and perform physical tasks
Strong communication and customer relationship skills
Collaborative and supportive culture
Focus on service excellence and customer satisfaction
Key Requirements
Associate degree or equivalent military education with 6 years experience
High school diploma/GED with 8 years relevant experience
Legal authorization to work in the U.S.
Ability to be available after hours and work rotating on-call schedule
Experience with imaging equipment troubleshooting and repair