System Support Technician

JOHNSON CONTROLS

Aurora, United States
Base: $22 - $28 (hourly); bonus/equity: not specif...
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Remote programming of communicators and alarm panels
Technical troubleshooting and issue resolution
Researching and resolving issues on specific panels
** Johnson Controls is seeking a System Support Technician to provide technical support for alarm systems, primarily through remote programming and troubleshooting. The ideal candidate should possess strong communication and problem-solving skills, along with relevant technical experience in alarm systems. **

Job Summary

  • The Systems Support Technician provides specialized technical support to Field Technicians by remotely programming Communicators and Alarm Panels using specific manufacturer software.
  • This position requires a high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible Communicators.
  • This position includes a competitive benefits package and a hiring hourly range of $22 - $28.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a System Support Technician to provide technical support for alarm systems, primarily through remote programming and troubleshooting. The ideal candidate should possess strong communication and problem-solving skills, along with relevant technical experience in alarm systems. **

Salary

Base: $22 - $28 (Hourly); Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Remote programming of Communicators and Alarm Panels
  • Technical troubleshooting and issue resolution
  • Researching and resolving issues on specific panels
  • Inputting specific information into accounts
  • Registering Communicators and ensuring communication
  • Data entry into programming and MM
  • Microsoft Windows / Office competency

Nice-to-have

  • Strong customer service skills
  • Team player
  • Ability to multi-task
  • Problem-solving skills
  • Communication skills

Key Requirements

  • High school degree or equivalent preferred
  • 1 to 3 years of contact / call center experience
  • Experience with alarm installation, DLL, technical support, or data processing preferred
  • Ability to perform technical research to resolve complex problems

Work Rights

Not specified

Tailored Resume

Cover Letter