Principal Associate - Content Strategist Lead (work From Home)

Capital One

Richmond, VA, United States
Base: $98,900 - $112,900 annually; bonus/equity: p...
Fully remote
People leadership experience managing content teams
3+ years writing experience in content strategy
Ability to write simple human-centric content
Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, focusing on developing and delivering high-quality content solutions for customer service agents. The ideal candidate should have strong leadership skills, a background in writing and content strategy, and a passion for improving user experiences

Job Summary

  • The role involves leading a team of content strategists to redesign how the company researches, creates, and manages content for customer service agents.
  • Candidates must demonstrate strong people leadership skills by coaching direct reports on writing clear, intuitive, and human-centric content.
  • This position offers a competitive salary range of $98,900 - $112,900 depending on location, along with performance-based incentives and comprehensive benefits.

Matching Summary

Match Score: 85

Capital One is seeking a Principal Associate - Content Strategist Lead for a fully remote position, focusing on developing and delivering high-quality content solutions for customer service agents. The ideal candidate should have strong leadership skills, a background in writing and content strategy, and a passion for improving user experiences.

Salary

Base: $98,900 - $112,900 annually; Bonus/Equity: Performance based incentive compensation including cash bonuses and/or long term incentives; Benefits: Comprehensive health, financial, and other well-being benefits

Skills & Requirements

Must-have

  • People leadership experience managing content teams
  • 3+ years writing experience in content strategy
  • Ability to write simple human-centric content
  • Experience with data-driven content research
  • Knowledge of compliance and content governance

Nice-to-have

  • Passion for coaching and developing others
  • Comfort navigating ambiguity and pivoting priorities
  • Strong influencing skills across organization
  • Growth mindset and continuous improvement focus
  • Collaboration with diverse stakeholders

Key Requirements

  • High School Diploma or GED
  • At least 2 years of people leadership experience
  • Must live within 100 miles of designated US zip codes
  • No sponsorship available for new applicants
  • Secure home office with specific internet speed requirements

Work Rights

Not specified

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