Technical Product Consultant Ii

Adobe Media and Data Science Research (MDSR) Laboratory

Jvm heap dump analysis
Thread dump analysis
Java/j2ee coding and tuning
The role involves providing round-the-clock technical assistance for Adobe AEM, Scene7, and DAM solutions to maintain high customer satisfaction

Job Summary

  • The role involves providing round-the-clock technical assistance for Adobe AEM, Scene7, and DAM solutions to maintain high customer satisfaction.
  • Candidates must troubleshoot complex issues including JVM heap dumps, thread dumps, and performance problems while acting as a customer advocate.
  • The position requires liaising with engineering and product management teams to ensure customer feedback drives future product development.

Matching Summary

The role involves providing round-the-clock technical assistance for Adobe AEM, Scene7, and DAM solutions to maintain high customer satisfaction.

Skills & Requirements

Must-have

  • JVM Heap Dump Analysis
  • Thread Dump Analysis
  • Java/J2EE coding and tuning
  • REST API proficiency
  • Linux/Unix OS knowledge
  • AEM performance troubleshooting

Nice-to-have

  • Customer satisfaction focus
  • Cross-functional collaboration
  • Strong oral communication skills
  • Business impact understanding
  • Project management abilities

Key Requirements

  • Bachelor's or Master's degree in Computer Science
  • 2-4 years experience in Web and ECMS technologies
  • Proficiency in JavaScript, HTML, CSS, XML, AJAX, jQuery
  • Experience with Apache and IIS web servers

Work Rights

Not specified

Tailored Resume

Cover Letter