You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting
Job Summary
You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.
Reporting to the I&A Lead for SSA, this role will support growth by partnering with the assigned brand/ category/ area of business and turning consumer and shopper insights into strategies and actions.
Success in this role requires a solid foundation in data analysis across multiple systems, a strong consumer insights background, and an ability to derive and translate insights into actions.
Matching Summary
You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.
Skills & Requirements
Must-have
Contact center management
Consumer insights
Data analysis across multiple systems
Social media operations
Project management
Nielsen and Household-panel-data
Nice-to-have
Strategic thinking
Developing people skills
Cross-country experience
Building rapport across markets
Key Requirements
Min. 6 years working experience in commercial area
Min. 5 years market research experience
Bachelor’s degree (Social Science, Business Administration, Commerce or Marketing preferred)