LOGISTICS OPERATION EXECUTIVE

TALENT LINK SOLUTION

Tanjung Kling, Malaysia
**
Manage large volume of incoming calls
Resolve product and service complaints
Coordinate delivery and collection activities
** Talent Link Solution is seeking a Logistics Operation Executive to manage customer interactions, resolve service issues, and coordinate logistics activities. The ideal candidate should have a background in logistics or supply chain management, strong IT skills, and a proactive approach to customer service. **

Job Summary

  • The role involves managing a high volume of incoming calls and directly resolving customer complaints to ensure satisfaction.
  • You will coordinate scheduling activities with plant process owners and drivers to ensure timely delivery and collection of goods.
  • The position requires conducting bi-monthly field visits with drivers to brief them on safety procedures and work schedules.

Matching Summary

Match Score: 75

** Talent Link Solution is seeking a Logistics Operation Executive to manage customer interactions, resolve service issues, and coordinate logistics activities. The ideal candidate should have a background in logistics or supply chain management, strong IT skills, and a proactive approach to customer service. **

Skills & Requirements

Must-have

  • Manage large volume of incoming calls
  • Resolve product and service complaints
  • Coordinate delivery and collection activities
  • Maintain detailed customer records
  • Conduct field visits with drivers

Nice-to-have

  • Proactive approach to problem-solving
  • Ability to multitask in fast-paced environment
  • Positive customer service attitude
  • Market intelligence feedback skills

Key Requirements

  • Degree or Diploma in Logistics or related field
  • Minimum 3 years in customer service and operations planning
  • Strong IT skills with MS Office expertise
  • Willingness to handle weekend and public holiday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter