Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff
Job Summary
Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff.
Responsible for ensuring the stability, security, and performance of end-user systems and infrastructure, including hardware, software, and network troubleshooting.
The role involves supporting systems like Active Directory, Office 365, VPN, and handling conference room AV setups, while also participating in IT projects.
Matching Summary
Provide advanced technical support and leadership within the IT operations team, resolving complex issues and mentoring junior staff.
Salary
$95.9K - $131.9K USD
Skills & Requirements
Must-have
Tier 2/3 support
hardware, software, network issues
Active Directory, Office 365
networking fundamentals
troubleshoot complex technical issues
documentation and SOPs
Nice-to-have
leadership and mentoring
customer-focused mindset
attention to detail
prioritize and manage tasks
Key Requirements
3+ years of experience in IT support
Bachelor’s Degree or equivalent experience
Strong knowledge of Windows/macOS
Experience with Active Directory, Office 365
Solid understanding of networking fundamentals
Proven ability to troubleshoot complex issues
Excellent communication and customer service skills