$96,000.00 - $132,000.00; not specified; not speci...
On-site
Technical support for customer equipment
Fleet performance monitoring
System installation and upgrades
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Acts as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers and technicians.
Provides Alpha and Beta Site support for the installation, operation, calibration, service, and testing of new hardware, processes, or software designs on customer tools.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
Salary
$96,000.00 - $132,000.00; Not specified; Not specified
Skills & Requirements
Must-have
Technical support for customer equipment
Fleet performance monitoring
System installation and upgrades
Field escalation focal point
Alpha and Beta site support
ECO review and communication
Nice-to-have
Conceptual and practical expertise in discipline
Knowledge of best practices and market differentiation
Resource for colleagues with less experience
Solves complex problems with new perspectives
Works within broad guidelines and policies
Explains difficult or sensitive information
Key Requirements
Requires conceptual and practical expertise in own discipline
Requires knowledge of best practices and market awareness
Requires ability to solve complex problems and exercise judgment
Requires ability to impact customer and operational activities