Its Sr Technology Support Specialist

Kia of Frisco Inc

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; bonus/equity: not...
Onsite
8+ years it support experience
Windows and apple troubleshooting
Networking and telephony systems
Kia of Frisco Inc is seeking a Senior Technology Support Specialist based in Temple Terrace, FL, to provide advanced technical support across multiple locations in Florida. The ideal candidate should have significant experience in IT support, particularly within a service desk environment, and possess strong problem-solving and customer service skills

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Candidates will receive competitive pay ranging from $70,000 to $105,000 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Kia of Frisco Inc is seeking a Senior Technology Support Specialist based in Temple Terrace, FL, to provide advanced technical support across multiple locations in Florida. The ideal candidate should have significant experience in IT support, particularly within a service desk environment, and possess strong problem-solving and customer service skills.

Salary

Base: $70,000-$105,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple troubleshooting
  • Networking and telephony systems
  • Service Desk environment experience
  • ITIL Service Management principles

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • Strong customer service orientation
  • Mentoring and training capabilities
  • International travel availability

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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