Agent - Voice And Non-voice

acquire.ai

Quezon City, Philippines
On-site
Chat/back-office experience
Responding to financial inquiries
Reviewing transaction history
Acquire.ai is seeking an Agent for both voice and non-voice customer interactions, primarily focusing on financial inquiries. The role emphasizes teamwork, innovation, and a vibrant work culture, offering significant career growth opportunities

Job Summary

  • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account.
  • Ensuring compliance with all internal controls and established policies and procedures, and developing deep technical knowledge on standard banking operations.
  • Acquire BPO offers HMO coverage for you and your family, yearly kick-off parties with major giveaways, and opportunities for internal promotion with over 900 promotions given each year.

Matching Summary

Match Score: 85

Acquire.ai is seeking an Agent for both voice and non-voice customer interactions, primarily focusing on financial inquiries. The role emphasizes teamwork, innovation, and a vibrant work culture, offering significant career growth opportunities.

Skills & Requirements

Must-have

  • chat/back-office experience
  • responding to financial inquiries
  • reviewing transaction history
  • ensuring compliance with policies
  • handling customer interactions professionally

Nice-to-have

  • positive can-do attitude
  • high personal energy
  • lively environment
  • flexibility and welcoming change

Key Requirements

  • chat/back-office experience in BPO industry
  • very good interpersonal skills (both written and oral)
  • ownership for quality, competence, and commitment
  • highly motivated and prepared to work hard

Work Rights

Not specified

Tailored Resume

Cover Letter