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The Customer Solutions Analyst role at S&P Global Energy focuses on delivering high-quality technical support for energy transition and sustainability products, while collaborating closely with various teams to enhance client experiences. The position requires strong analytical skills, a customer-centric approach, and relevant industry experience, particularly in finance and energy sectors.
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Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio.
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence.
Deliver expert-level client support for S&P Global's Horizon Group products, specializing in Energy Transition, Sustainability, and Risk Data solutions through multi-channel engagement including phone, email, and direct client consultations – primarily to financial clients.
Matching Summary
Match Score: 75
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The Customer Solutions Analyst role at S&P Global Energy focuses on delivering high-quality technical support for energy transition and sustainability products, while collaborating closely with various teams to enhance client experiences. The position requires strong analytical skills, a customer-centric approach, and relevant industry experience, particularly in finance and energy sectors.
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Skills & Requirements
Must-have
Horizons – CapIQ Pro Platform
Direct Data Feeds
Agentic Support
Energy transition methodologies
Sustainability frameworks
Data risk assessment protocols
Salesforce Service Cloud
ServiceNow
Nice-to-have
Global, multicultural environment
Customer-focused mindset
Adaptability to learn quickly
Team knowledge sharing
AI concepts and prompts
Key Requirements
Bachelor’s degree in Business, Finance, Economics, or related field
3 to 5 years of industry experience
3 to 5 years of client support experience
Experience using support platforms
Excellent written and verbal communication skills
Tech savvy around AI concepts
Excellent organizational, time and project management skills
Knowledge of MS Office Suites, Windows operating systems