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The Owner Onboarding Manager at Wyndham is responsible for leading a team focused on onboarding new owners and ensuring compliance and retention through effective training and performance management. The role requires strong leadership, communication skills, and experience in customer service and sales, particularly within the vacation ownership or real estate sectors.
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Job Summary
The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team, providing leadership, document presentation training, performance reviews, and development for the Team.
Responsibilities include hiring, training, and managing the team to achieve departmental goals and rescission targets, monitoring team performance, and developing operational plans of action.
The company offers a diverse range of comprehensive health and welfare benefits, including medical, dental, vision, 401k with employer match, and paid time off.
Matching Summary
Match Score: 75
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The Owner Onboarding Manager at Wyndham is responsible for leading a team focused on onboarding new owners and ensuring compliance and retention through effective training and performance management. The role requires strong leadership, communication skills, and experience in customer service and sales, particularly within the vacation ownership or real estate sectors.
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Skills & Requirements
Must-have
Leadership and document presentation training
Performance reviews and development
Compliance and retention best practices
Sales document process
Customer service and training
Owner Certification presentations
Nice-to-have
Lead with the Heart initiative
Exceptional OE and Guest Service Scores
Inclusive environment
Hospitality is at the heart of all we do
Key Requirements
Bachelor Degree or equivalent
Two (2) years customer service experience
1-2 years of leadership experience preferred
1-2 years WVO sales experience preferred
1-2 years timeshare and/or real estate experience preferred