Technical Customer Care Specialist I (dealertrack Dms)
Cox Automotive Corporate Services LLC
Overland Park, KS, USA
Base: $16.59 - $24.86ph; bonus/equity: may include...
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High school diploma or ged required
Flexible to work variable shifts including weekends
Live within 25 miles of specified cox hub locations
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Cox Automotive is seeking a Technical Customer Care Specialist I for a remote role focused on providing technical support and customer service for its Dealertrack products. The ideal candidate should possess strong communication skills, the ability to handle multiple customer inquiries, and a technical background, along with a commitment to customer satisfaction.
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Job Summary
The role involves managing technical support interactions for the Dealertrack family of products while maintaining expert-level knowledge of the solutions.
Employees are eligible for a minimum of sixteen hours of paid time off every month along with seven paid holidays annually.
This is a fully remote position requiring candidates to be located within a commutable distance of specific Cox Automotive hubs in Kansas, Pennsylvania, Vermont, Georgia, or Utah.
Matching Summary
Match Score: 75
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Cox Automotive is seeking a Technical Customer Care Specialist I for a remote role focused on providing technical support and customer service for its Dealertrack products. The ideal candidate should possess strong communication skills, the ability to handle multiple customer inquiries, and a technical background, along with a commitment to customer satisfaction.
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Salary
Base: $16.59 - $24.86/hour; Bonus/Equity: May include commission or incentive program; Benefits: 16 hours PTO monthly, 7 paid holidays, health insurance, 401(k)
Skills & Requirements
Must-have
High School Diploma or GED required
Flexible to work variable shifts including weekends
Live within 25 miles of specified Cox hub locations
Type 40+ WPM with strong communication skills
Experience with MS Office applications
Nice-to-have
Previous CAI Tech Support experience preferred
Associate's degree or Technical Certification
Strong follow-up and multi-tasking abilities
Ability to work independently with little direction
Team-oriented mindset for cross-department collaboration
Key Requirements
Minimum High School Diploma/GED
Less than 2 years of experience generally
Authorization to work in the US without sponsorship
Clear pre-employment drug test (excluding marijuana)