Job Summary

• The Signature Support Engineer (Technical) is a customer-focused expert responsible for handling Severity 1 and 2 cases, implementing proactive support, and monitoring to prevent customer issues.
• This role involves serving as a Trusted Advisor, driving conversations with business stakeholders, and leading the resolution of critical technical and business issues for strategic accounts.
• Salesforce offers a comprehensive benefits package including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: company bonus, incentive for sales roles, equity or benefits, as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program

Skills & Requirements

Key Requirements

• 5+ years Technical Support or 3+ years development experience
• Current Salesforce Administrator Certification
• Bachelor's degree in computer science or equivalent experience
• Familiarity with front-end and back-end web development
• Understanding of database concepts and SQL

Work Rights