Senior Manager, Scale Delivery – Professional Services
ConnectWise
Remote, United States
**
7+ years saas delivery experience
Lead global multidisciplinary teams
Design scalable delivery motions
**
ConnectWise is seeking a Senior Manager of Scale Delivery to lead and enhance the onboarding and consulting services for its partners and customers. The role demands expertise in SaaS delivery, team management, and the implementation of AI and automation initiatives to improve service scalability and efficiency.
**
Job Summary
The Senior Manager is accountable for increasing the quality, consistency, and scalability of Onboarding and Consulting services for ConnectWise partners.
This role designs standardized delivery experiences including Quickstart, low-touch, and tech-touch models to accelerate time-to-adoption.
The position requires leveraging AI and automation to improve repeatability, reduce set-up effort, and enable teams to deliver measurable outcomes at scale.
Matching Summary
Match Score: 75
**
ConnectWise is seeking a Senior Manager of Scale Delivery to lead and enhance the onboarding and consulting services for its partners and customers. The role demands expertise in SaaS delivery, team management, and the implementation of AI and automation initiatives to improve service scalability and efficiency.
**
Skills & Requirements
Must-have
7+ years SaaS delivery experience
Lead global multidisciplinary teams
Design scalable delivery motions
Implement AI and automation initiatives
Define end-to-end partner journey handoffs
Nice-to-have
Experience working with MSPs
Understanding of internal IT workflows
Multi-product platform experience
Strong stakeholder communication skills
Inclusive culture leadership
Key Requirements
Bachelor's degree in business or related field
7+ years experience in SaaS delivery or professional services
3+ years people leadership in scaled services environment