Senior Manager, Strategy & Operations (consumer Protection Team)

Flex

New York, New York, United States
Base: $184,000 - $230,000 usd; bonus/equity: not s...
On-site
Customer experience insights
Analytical toolkit
Collaboration skills
The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure an excellent experience across all customer journey touchpoints

Job Summary

  • The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure an excellent experience across all customer journey touchpoints.
  • This role will identify and quantify customer experience insights, collaborate on solutions, and build systems to optimize product and service quality.
  • The company offers competitive medical, dental, and vision, company equity, 401(k) with match, and unlimited paid time off.

Matching Summary

The Flex Consumer Protection Team is seeking a highly strategic and analytical person to ensure an excellent experience across all customer journey touchpoints.

Salary

Base: $184,000 - $230,000 USD; Bonus/Equity: Not specified; Benefits: Competitive medical, dental, and vision, Company equity, 401(k) plan with company match, Unlimited paid time off + 13 company paid holidays, Parental leave, Flex Cares Program, Free Flex subscription

Skills & Requirements

Must-have

  • customer experience insights
  • analytical toolkit
  • collaboration skills
  • drive prioritization
  • rigorous data analysis
  • exec-ready deliverables

Nice-to-have

  • entrepreneurial problem-solver
  • passion for consumer impact
  • comfort with ambiguity
  • fast-paced environment

Key Requirements

  • 5+ years relevant work experience
  • High-growth tech/fintech company experience preferred
  • SQL proficiency preferred
  • Familiarity with Tableau, Power BI, or Sigma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter