ING is seeking a Senior Customer Journey Expert to enhance transaction account experiences and manage cashback and loyalty programs. The role emphasizes customer-centric product development, data governance, and collaboration within an agile team
Job Summary
This role involves owning and continuously improving end-to-end customer journeys for transaction accounts and value-add propositions like Pocket Perks.
The successful candidate will operate as a Data Steward ensuring strong data governance, quality, and alignment with regulatory standards.
Benefits include discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteer sustainability activities.
Matching Summary
Match Score: 85
ING is seeking a Senior Customer Journey Expert to enhance transaction account experiences and manage cashback and loyalty programs. The role emphasizes customer-centric product development, data governance, and collaboration within an agile team.
Skills & Requirements
Must-have
Data governance and quality management experience
5+ years banking industry experience
Cashback loyalty rewards program delivery
Agile squad product ownership capabilities
External vendor and partner relationship management
Nice-to-have
Customer-obsessed proactive analytical mindset
Strong stakeholder management communication skills
Experience with Pocket Perks value propositions
Key Requirements
5+ years experience in banking or similar industry
Demonstrated experience in data governance and data-led decision making
Experience delivering cashback, loyalty or rewards programs