Base: $34,750.00 - $44,900.00; bonus/equity: not s...
On-site
Customer needs identification
Financial solutions advice
Transaction handling
BMO is seeking a Customer Service Representative in St. John's, Canada, to deliver exceptional service to customers while identifying their financial needs and providing suitable solutions. The role focuses on collaboration within the branch and various channels to enhance the overall customer experience
Job Summary
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
Contributes to branch business results and the customer experience by managing operational activities and collaborating with team members.
Matching Summary
Match Score: 85
BMO is seeking a Customer Service Representative in St. John's, Canada, to deliver exceptional service to customers while identifying their financial needs and providing suitable solutions. The role focuses on collaboration within the branch and various channels to enhance the overall customer experience.
Salary
Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans
Skills & Requirements
Must-have
Customer needs identification
Financial solutions advice
Transaction handling
Digital banking promotion
Risk and compliance adherence
Nice-to-have
Personalized customer experience
Collaborative team environment
Proactive problem solving
Continuous improvement mindset
Key Requirements
No prior experience necessary
Post-secondary degree or certification desirable
High-level knowledge of personal, commercial and partner offers
Confident use of digital tools
Basic knowledge of sales and business banking solutions